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 <title type="html">Back of House</title>
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 <updated>2010-09-09T03:11:54Z</updated>
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 <entry>
   <title type="html">Hot Spot - August 2010</title>
   <link type="text/html" href="http://members.therestaurantexpert.com/viewarticle.php?articleid=771" rel="alternate" />
   <id>http://members.therestaurantexpert.com/viewarticle.php/771</id>
   <author>
     <name>David Scott Peters</name>
   </author>
   <updated>2010-08-02T12:00:00Z</updated>
   <summary type="html"><![CDATA[Got a fly problem? Eliminate them with...]]></summary>
   <content type="html"><![CDATA[&nbsp;














&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 











&nbsp;


Maxforce Fly Bait









Got a fly problem? Eliminate them with something like Ma...]]></content>
 </entry>
 <entry>
   <title type="html">Sustainable Seafood</title>
   <link type="text/html" href="http://members.therestaurantexpert.com/viewarticle.php?articleid=757" rel="alternate" />
   <id>http://members.therestaurantexpert.com/viewarticle.php/757</id>
   <author>
     <name>Colleen Oteri</name>
   </author>
   <updated>2010-07-01T12:00:00Z</updated>
   <summary type="html"><![CDATA[Working hand-in-hand with the Marine Stewardship Council, Monterey Bay Aquarium, Blue Ocean Institute, and several other organizations, Lofgren is able to give his customers exactly what they want... with a side of sustainability]]></summary>
   <content type="html"><![CDATA[Sustainable Seafood
One restaurant's tale of sustainable success

&nbsp;
&nbsp;
&nbsp;
By Colleen Oteri
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&...]]></content>
 </entry>
 <entry>
   <title type="html">Today&#8217;s Blue Plate Special</title>
   <link type="text/html" href="http://members.therestaurantexpert.com/viewarticle.php?articleid=748" rel="alternate" />
   <id>http://members.therestaurantexpert.com/viewarticle.php/748</id>
   <author>
     <name>Brad Hackert</name>
   </author>
   <updated>2010-06-02T12:00:00Z</updated>
   <summary type="html"><![CDATA[Your food safety effort literally starts before your products even come in your back door...]]></summary>
   <content type="html"><![CDATA[Today&rsquo;s Blue Plate Special

A hot mess of bacteria
&nbsp;
&nbsp;
&nbsp;
By Brad Hackert
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; TheRestaur...]]></content>
 </entry>
 <entry>
   <title type="html">When a Cup Isn't a Cup</title>
   <link type="text/html" href="http://members.therestaurantexpert.com/viewarticle.php?articleid=722" rel="alternate" />
   <id>http://members.therestaurantexpert.com/viewarticle.php/722</id>
   <author>
     <name>Brad Hackert</name>
   </author>
   <updated>2010-03-01T12:00:00Z</updated>
   <summary type="html"><![CDATA[By using recipe quantities like cups, tablespoons, etc., you are not only making your recipe costing cards more difficult to be completed and maintained, but also leaving the door open for inconsistencies]]></summary>
   <content type="html"><![CDATA[When a Cup Isn&rsquo;t Always a Cup
Are your recipe cards accurate?
&nbsp;
By Brad Hackert
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; TheRestaurantExp...]]></content>
 </entry>
 <entry>
   <title type="html">Accounting for Gift Cards</title>
   <link type="text/html" href="http://members.therestaurantexpert.com/viewarticle.php?articleid=723" rel="alternate" />
   <id>http://members.therestaurantexpert.com/viewarticle.php/723</id>
   <author>
     <name>Tonetta Weaver</name>
   </author>
   <updated>2010-03-01T12:00:00Z</updated>
   <summary type="html"><![CDATA[Accounting for gift cards is tricky enough when you only have one restaurant issuing and redeeming them, but when you add in additional restaurants it can become a nightmare. ]]></summary>
   <content type="html"><![CDATA[Accounting for Gift Cards
Take advantage of this taxpayer ruling
&nbsp;
Tonetta Weaver
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;TM Accounting S...]]></content>
 </entry>
 <entry>
   <title type="html">Cultivator of New Talent</title>
   <link type="text/html" href="http://members.therestaurantexpert.com/viewarticle.php?articleid=710" rel="alternate" />
   <id>http://members.therestaurantexpert.com/viewarticle.php/710</id>
   <author>
     <name>Willis Getchell</name>
   </author>
   <updated>2010-02-01T12:00:00Z</updated>
   <summary type="html"><![CDATA[Personally, mentoring those around me conveys goodwill and results in satisfaction, mutual respect and appreciation of others.]]></summary>
   <content type="html"><![CDATA[Cultivator of New Talent
What it takes to be a mentor


&nbsp;
By Willis Getchell, CEC
Lead Chef Instructor, Le Cordon Bleu College of Culinary Arts in Scottsdale
&nbsp;
When I began teaching at Scottsdale Culinary Institute (now, Le Cordon B...]]></content>
 </entry>
 <entry>
   <title type="html">Restaurant menus to focus on quality</title>
   <link type="text/html" href="http://members.therestaurantexpert.com/viewarticle.php?articleid=694" rel="alternate" />
   <id>http://members.therestaurantexpert.com/viewarticle.php/694</id>
   <author>
     <name>Mintel Menu Insights</name>
   </author>
   <updated>2010-01-01T12:00:00Z</updated>
   <summary type="html"><![CDATA[How do you follow up a wild year of $5 menus, gourmet meals for paupers&#8217; prices and buy one get one restaurant specials? You return to quality, that&#8217;s how. ]]></summary>
   <content type="html"><![CDATA[Restaurant menus to focus on quality, 
not just cost, in 2010

Top five restaurant menu trends for next year



&nbsp;
From Mintel Menu Insights
http://www.mintel.com/menu-insights  
&nbsp;
How do you follow up a wild year of $5 menus, gou...]]></content>
 </entry>
 <entry>
   <title type="html">The Simplicity of Sustainability</title>
   <link type="text/html" href="http://members.therestaurantexpert.com/viewarticle.php?articleid=687" rel="alternate" />
   <id>http://members.therestaurantexpert.com/viewarticle.php/687</id>
   <author>
     <name>Willis Getchell</name>
   </author>
   <updated>2009-12-11T12:00:00Z</updated>
   <summary type="html"><![CDATA[There have been pockets of environmental activism in the culinary industry, but only recently has sustainability become such a central focus]]></summary>
   <content type="html"><![CDATA[The Simplicity of Sustainability

It&rsquo;s easy bein&rsquo; green!
&nbsp;
Willis Getchell, CEC
&nbsp;
&nbsp;
There have been pockets of environmental activism in the culinary industry, but only recently has sustainability become such a centr...]]></content>
 </entry>
 <entry>
   <title type="html">Energy Efficiency Makes Good Cents</title>
   <link type="text/html" href="http://members.therestaurantexpert.com/viewarticle.php?articleid=686" rel="alternate" />
   <id>http://members.therestaurantexpert.com/viewarticle.php/686</id>
   <author>
     <name>Stan Gittelman</name>
   </author>
   <updated>2009-12-08T12:00:00Z</updated>
   <summary type="html"><![CDATA[We are all facing new challenges in the food service industry and restaurant operators are in need of innovative ways to find solutions to these challenges:  ]]></summary>
   <content type="html"><![CDATA[Energy Efficiency Makes Good Cents


One product that deserves the name &ldquo;King&rdquo;

&nbsp;
By Stan Gittelman 
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp...]]></content>
 </entry>
 <entry>
   <title type="html">Chestnuts (And Prime Rib)</title>
   <link type="text/html" href="http://members.therestaurantexpert.com/viewarticle.php?articleid=671" rel="alternate" />
   <id>http://members.therestaurantexpert.com/viewarticle.php/671</id>
   <author>
     <name>Willis Getchell</name>
   </author>
   <updated>2009-11-01T12:00:00Z</updated>
   <summary type="html"><![CDATA[Holiday parties can be an effective way to generate extra revenue during the period between Thanksgiving and New Year&#8217;s. ]]></summary>
   <content type="html"><![CDATA[Chestnuts (and Prime Rib) 
Holiday menus drive profits 
&nbsp;
By Willis Getchell, CEC
Lead Chef Instructor, Scottsdale Culinary Institute&rsquo;s Le Cordon Bleu

&nbsp;
It&rsquo;s difficult to contemplate the upcoming holiday season these day...]]></content>
 </entry>
 <entry>
   <title type="html">Hot Spot - November 2009</title>
   <link type="text/html" href="http://members.therestaurantexpert.com/viewarticle.php?articleid=673" rel="alternate" />
   <id>http://members.therestaurantexpert.com/viewarticle.php/673</id>
   <author>
     <name></name>
   </author>
   <updated>2009-11-01T12:00:00Z</updated>
   <summary type="html"><![CDATA[No more serving bad food or throwing away perfectly good food because you&#8217;re just not sure]]></summary>
   <content type="html"><![CDATA[Hot Spot





&nbsp;
DefrostWatch





DefrostWatch is a temperature indicator used in freezers to show if there has been a temperature breach, such as when the power goes out. It also shows how long the food was allowed to thaw before r...]]></content>
 </entry>
 <entry>
   <title type="html">The Staff Breaks Bread</title>
   <link type="text/html" href="http://members.therestaurantexpert.com/viewarticle.php?articleid=653" rel="alternate" />
   <id>http://members.therestaurantexpert.com/viewarticle.php/653</id>
   <author>
     <name>Willis Getchell</name>
   </author>
   <updated>2009-09-06T12:00:00Z</updated>
   <summary type="html"><![CDATA[Given the diversity of today&#8217;s restaurant staffs, family-style meals can be a great learning experience, both from a culinary and cultural standpoint.]]></summary>
   <content type="html"><![CDATA[The Staff Breaks Bread

A way to establish trust and camaraderie 
&nbsp;
By Willis Getchell, CEC

&nbsp;
It&rsquo;s 4:45 p.m. and Donna, an apprentice from the Restaurant School, is putting the finishing touches on tonight&rsquo;s family meal ...]]></content>
 </entry>
 <entry>
   <title type="html">Employees:  Asset or Cost</title>
   <link type="text/html" href="http://members.therestaurantexpert.com/viewarticle.php?articleid=644" rel="alternate" />
   <id>http://members.therestaurantexpert.com/viewarticle.php/644</id>
   <author>
     <name>Jeff Pizzino</name>
   </author>
   <updated>2009-08-04T12:00:00Z</updated>
   <summary type="html"><![CDATA[Some restaurant owners consider employees an asset. Others consider employees a cost. How you treat your employees can have a direct effect upon your bottom line.]]></summary>
   <content type="html"><![CDATA[Employees: Asset or Cost?
How you treat employees can affect your bottom line
&nbsp;
By Jeff Pizzino
&nbsp;
The following is adapted from the Master&rsquo;s thesis, &ldquo;Why Companies Make Caring for Employees a Management Priority.&rdquo;
&n...]]></content>
 </entry>
 <entry>
   <title type="html">How to Attract More Customers with Nutritious Options </title>
   <link type="text/html" href="http://members.therestaurantexpert.com/viewarticle.php?articleid=630" rel="alternate" />
   <id>http://members.therestaurantexpert.com/viewarticle.php/630</id>
   <author>
     <name>Chris McNeil</name>
   </author>
   <updated>2009-07-08T12:00:00Z</updated>
   <summary type="html"><![CDATA[Here&#8217;s how you can tap into the growth of nutrition awareness and convert it to profits.]]></summary>
   <content type="html"><![CDATA[&nbsp;
How to Attract More Customers with Nutritious Options 
Simply offering healthy items can be a key differentiator


By Chris McNeil


Maybe you&rsquo;re feeling the heat of a slower economy and need to fill more chairs. Maybe you&rsquo;...]]></content>
 </entry>
 <entry>
   <title type="html">Aha! Margin - June 2009</title>
   <link type="text/html" href="http://members.therestaurantexpert.com/viewarticle.php?articleid=619" rel="alternate" />
   <id>http://members.therestaurantexpert.com/viewarticle.php/619</id>
   <author>
     <name>David Scott Peters</name>
   </author>
   <updated>2009-06-02T12:00:00Z</updated>
   <summary type="html"><![CDATA[Operating a restaurant using SMART Systems includes staffing with FTEs &#8213; full-time equivalents]]></summary>
   <content type="html"><![CDATA[











A-Ha! Margin






Hire the right number of FTEs.
&nbsp;

&nbsp;


Operating a restaurant using SMART Systems includes staffing with FTEs &mdash; full-time equivalents. It&rsquo;s not the number of people you need...]]></content>
 </entry>
 <entry>
   <title type="html">Tough Times call for Tough Operators</title>
   <link type="text/html" href="http://members.therestaurantexpert.com/viewarticle.php?articleid=594" rel="alternate" />
   <id>http://members.therestaurantexpert.com/viewarticle.php/594</id>
   <author>
     <name>Willis Getchell</name>
   </author>
   <updated>2009-03-02T12:00:00Z</updated>
   <summary type="html"><![CDATA[You can be one of those operators who come out at the end of this recession as stronger and more profitable. ]]></summary>
   <content type="html"><![CDATA[Tough Times Call for Tough Operators

Adjustments now will make you stronger in the turnaround



By Willis Getchell, CEC 
Lead Chef Instructor, Scottsdale Culinary Institute&rsquo;s Le Cordon Bleu

&nbsp;
Well, it&rsquo;s official: we are ...]]></content>
 </entry>
 <entry>
   <title type="html">A-ha! Margin - March 2009</title>
   <link type="text/html" href="http://members.therestaurantexpert.com/viewarticle.php?articleid=591" rel="alternate" />
   <id>http://members.therestaurantexpert.com/viewarticle.php/591</id>
   <author>
     <name>David Scott Peters</name>
   </author>
   <updated>2009-03-01T12:00:00Z</updated>
   <summary type="html"><![CDATA[Many restaurants and bars that sell food often struggle with cooler space and have to keep their beer and food in the same cooler]]></summary>
   <content type="html"><![CDATA[











A-Ha! Margin






Stock by the Six Pack
&nbsp;
Symmetrical patterns make it easier to spot missing bottles.&nbsp;
&nbsp;
Many restaurants and bars that sell food often struggle with cooler space and have to keep th...]]></content>
 </entry>
 <entry>
   <title type="html">A-ha! Margin - February 2009</title>
   <link type="text/html" href="http://members.therestaurantexpert.com/viewarticle.php?articleid=579" rel="alternate" />
   <id>http://members.therestaurantexpert.com/viewarticle.php/579</id>
   <author>
     <name>David Scott Peters</name>
   </author>
   <updated>2009-02-09T12:00:00Z</updated>
   <summary type="html"><![CDATA[Several days a week you receive deliveries and with those deliveries come drivers who have access to your restaurant and everything in it]]></summary>
   <content type="html"><![CDATA[











A-Ha! Margin





No Free-Range Delivery Drivers 
&nbsp;
You shouldn&rsquo;t have an open-door policy for your back door.&nbsp;
&nbsp;
Several days a week you receive deliveries and with those deliveries come drivers...]]></content>
 </entry>
 <entry>
   <title type="html">So Simple Even a 6th Grader Can Do It</title>
   <link type="text/html" href="http://members.therestaurantexpert.com/viewarticle.php?articleid=580" rel="alternate" />
   <id>http://members.therestaurantexpert.com/viewarticle.php/580</id>
   <author>
     <name>David Scott Peters</name>
   </author>
   <updated>2009-02-09T12:00:00Z</updated>
   <summary type="html"><![CDATA[There is one, and really only one, system that ultimately is the key to your restaurant running profitably. And that simple system is so easy even a junior high school student could follow it. ]]></summary>
   <content type="html"><![CDATA[So Simple Even a 6th Grader Can Do It




Profitability is simply a word problem away
&nbsp;
By David Scott Peters
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&...]]></content>
 </entry>
 <entry>
   <title type="html">A-ha! Margin - January 2009</title>
   <link type="text/html" href="http://members.therestaurantexpert.com/viewarticle.php?articleid=544" rel="alternate" />
   <id>http://members.therestaurantexpert.com/viewarticle.php/544</id>
   <author>
     <name>David Scott Peters</name>
   </author>
   <updated>2009-01-01T12:00:00Z</updated>
   <summary type="html"><![CDATA[Eyeball Your Orders...Don&#8217;t take your delivery driver&#8217;s word for it. ]]></summary>
   <content type="html"><![CDATA[











A-Ha! Margin




Eyeball Your Orders Don&rsquo;t take your delivery driver&rsquo;s word for it. 
&nbsp;
If you&rsquo;re not itemizing your deliveries, then you have no one to blame but yourself if your order comes up sh...]]></content>
 </entry>
 <entry>
   <title type="html">A Matter of Taste</title>
   <link type="text/html" href="http://members.therestaurantexpert.com/viewarticle.php?articleid=547" rel="alternate" />
   <id>http://members.therestaurantexpert.com/viewarticle.php/547</id>
   <author>
     <name>Willis Getchell</name>
   </author>
   <updated>2009-01-01T12:00:00Z</updated>
   <summary type="html"><![CDATA[Humans are equipped with sensitive palates, tasting primarily 4 (or 5) basic flavors; salty, sweet, sour and bitter, (and umami). ]]></summary>
   <content type="html"><![CDATA[A Matter of Taste
Your chef is the ultimate &ldquo;flavor bank&rdquo; 



&nbsp;
By Willis Getchell, CEC

Lead Chef Instructor, Scottsdale Culinary Institute&rsquo;s Le Cordon Bleu

&nbsp;
Last weekend I took my 8-year-old grandson, Tyler,...]]></content>
 </entry>
 <entry>
   <title type="html">Where Operations and the Chef Agree</title>
   <link type="text/html" href="http://members.therestaurantexpert.com/viewarticle.php?articleid=521" rel="alternate" />
   <id>http://members.therestaurantexpert.com/viewarticle.php/521</id>
   <author>
     <name>Willis Getchell</name>
   </author>
   <updated>2008-11-01T12:00:00Z</updated>
   <summary type="html"><![CDATA[Standardized recipes assure consistency of the food we serve, which in turn, earns the repeat guests. ]]></summary>
   <content type="html"><![CDATA[Where Operations and the Chef Agree
Recipe costing cards set the standard and save money
&nbsp;
By Willis Getchell, CEC
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;...]]></content>
 </entry>
 <entry>
   <title type="html">Experience Your Restaurant as a Guest</title>
   <link type="text/html" href="http://members.therestaurantexpert.com/viewarticle.php?articleid=499" rel="alternate" />
   <id>http://members.therestaurantexpert.com/viewarticle.php/499</id>
   <author>
     <name>Willis Getchell</name>
   </author>
   <updated>2008-09-01T12:00:00Z</updated>
   <summary type="html"><![CDATA[. I wasn&#8217;t sure if what I was observing was the way it was when I wasn&#8217;t there. ]]></summary>
   <content type="html"><![CDATA[Experience Your Restaurant as a Guest





You&rsquo;ll never view your service the same
&nbsp;

By Willis Getchell, CEC
Lead Chef Instructor, Scottsdale Culinary Institute&rsquo;s Le Cordon Bleu






&nbsp;
During a brief stint as...]]></content>
 </entry>
 <entry>
   <title type="html">Are You Stuck In Status Quo?</title>
   <link type="text/html" href="http://members.therestaurantexpert.com/viewarticle.php?articleid=431" rel="alternate" />
   <id>http://members.therestaurantexpert.com/viewarticle.php/431</id>
   <author>
     <name>Linda Peters-Getchell</name>
   </author>
   <updated>2008-03-29T12:00:00Z</updated>
   <summary type="html"><![CDATA[Have you thought about making a change, but you managed to produce enough excuses to keep yourself and your restaurant stuck in the muck and mire of status quo? ]]></summary>
   <content type="html"><![CDATA[Are You Stuck In Status Quo?
Use your powerful vision to create results in your restaurant 


&nbsp;
By Linda Peters-Getchell
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs...]]></content>
 </entry>
 <entry>
   <title type="html">Chef Sets the Standards</title>
   <link type="text/html" href="http://members.therestaurantexpert.com/viewarticle.php?articleid=395" rel="alternate" />
   <id>http://members.therestaurantexpert.com/viewarticle.php/395</id>
   <author>
     <name>Willis Getchell</name>
   </author>
   <updated>2008-01-30T12:00:00Z</updated>
   <summary type="html"><![CDATA[For a restaurant to be successful, it is essential that the Chef/ supervisor/kitchen manager understands the ethics and concepts of professionalism. ]]></summary>
   <content type="html"><![CDATA[&nbsp;

Chef Sets the Standard


Lack of ethics in kitchen is guaranteed failure for restaurant


&nbsp;












By Willis Getchell, CEC
Lead Chef Instructor, Scottsdale Culinary Institute&rsquo;s Le Cordon Bleu



&nbsp;
The word professionalism...]]></content>
 </entry>
 <entry>
   <title type="html">Don't Forget Them</title>
   <link type="text/html" href="http://members.therestaurantexpert.com/viewarticle.php?articleid=367" rel="alternate" />
   <id>http://members.therestaurantexpert.com/viewarticle.php/367</id>
   <author>
     <name>Tracy Yandow</name>
   </author>
   <updated>2007-12-30T12:00:00Z</updated>
   <summary type="html"><![CDATA[Let&#8217;s face it, incentives are not only good for your sales, but can also reduce turnover by getting employees involved and excited about sharing in the benefits.]]></summary>
   <content type="html"><![CDATA[Don&rsquo;t Forget Them 


Rewarding back-of-the-house employees



&nbsp;By Tracy Yandow
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; www.manualsolution.com


&n...]]></content>
 </entry>
 <entry>
   <title type="html">Use Different Strokes to Satisfy Different Folks</title>
   <link type="text/html" href="http://members.therestaurantexpert.com/viewarticle.php?articleid=369" rel="alternate" />
   <id>http://members.therestaurantexpert.com/viewarticle.php/369</id>
   <author>
     <name></name>
   </author>
   <updated>2007-12-30T12:00:00Z</updated>
   <summary type="html"><![CDATA[, I&#8217;m referring to the positive strokes such as praise and rewards we use to contribute to good morale and motivation in the kitchen. ]]></summary>
   <content type="html"><![CDATA[&nbsp;
&nbsp;
Use Different Strokes to

Satisfy Different Folks


Your cues are the motivating 

factor in the kitchen


&nbsp;
By Willis Getchell, CEC
Lead Chef Instructor, Scottsdale Culinary Institute&rsquo;s Le Cordon Bleu

&nbsp;
I&rsquo;m not s...]]></content>
 </entry>
 <entry>
   <title type="html">Chestnuts (and Prime Rib)</title>
   <link type="text/html" href="http://members.therestaurantexpert.com/viewarticle.php?articleid=323" rel="alternate" />
   <id>http://members.therestaurantexpert.com/viewarticle.php/323</id>
   <author>
     <name>Willis Getchell</name>
   </author>
   <updated>2007-10-09T12:00:00Z</updated>
   <summary type="html"><![CDATA[The holiday season is a great time to design limited menus, for capturing the harried shopper, or those wishing to celebrate the season with family and friends. ]]></summary>
   <content type="html"><![CDATA[&nbsp;
&nbsp;
&nbsp;
Chestnuts (and Prime Rib) 

Holiday menus drive profits 


&nbsp;
By Willis Getchell, CEC
Lead Chef Instructor, Scottsdale Culinary Institute&rsquo;s Le Cordon Bleu
&nbsp;
It&rsquo;s difficult to contemplate the upcoming holiday ...]]></content>
 </entry>
 <entry>
   <title type="html">Accommodations Lead to Better Business</title>
   <link type="text/html" href="http://members.therestaurantexpert.com/viewarticle.php?articleid=Accommodations Lead -Better-Business" rel="alternate" />
   <id>http://members.therestaurantexpert.com/viewarticle.php/310</id>
   <author>
     <name>Jenny Brooks</name>
   </author>
   <updated>2007-09-14T12:00:00Z</updated>
   <summary type="html"><![CDATA[Restaurants that understand that every customer&#8217;s needs &#8213; health-related or just preferential &#8213; are important are going to find themselves with a very loyal and devoted following. ]]></summary>
   <content type="html"><![CDATA[&nbsp;
&nbsp;
Accommodations Lead
to Better Business


Diners with celiac are loyal to those that make 

dining out possible 



&nbsp;
By Jenny Brooks
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&n...]]></content>
 </entry>
 <entry>
   <title type="html">Substitutions Encouraged</title>
   <link type="text/html" href="http://members.therestaurantexpert.com/viewarticle.php?articleid=substitutions-encouraged" rel="alternate" />
   <id>http://members.therestaurantexpert.com/viewarticle.php/312</id>
   <author>
     <name>Willis Getchell</name>
   </author>
   <updated>2007-09-14T12:00:00Z</updated>
   <summary type="html"><![CDATA[If your kitchen and wait staff is not properly trained and informed of the ingredients on your menu items and the options available to your guests, you stand to lose significant business and perhaps even face litigation.]]></summary>
   <content type="html"><![CDATA[
&nbsp;

Substitutions Encouraged


Your customers trust you will take care in the kitchen


&nbsp;
By Willis Getchell, CEC
Lead Chef Instructor, Scottsdale Culinary Institute&rsquo;s Le Cordon Bleu

&nbsp;
Have it your way? These very words strike f...]]></content>
 </entry>
 <entry>
   <title type="html">Turn a Slam in to a Grand Slam</title>
   <link type="text/html" href="http://members.therestaurantexpert.com/viewarticle.php?articleid=288" rel="alternate" />
   <id>http://members.therestaurantexpert.com/viewarticle.php/288</id>
   <author>
     <name>Willis Getchell</name>
   </author>
   <updated>2007-08-07T12:00:00Z</updated>
   <summary type="html"><![CDATA[So you&#8217;ve finally made it. Your restaurant or bar is up and running. You are developing a loyal group of regular patrons and things are humming right along. Then you get unexpectedly slammed!]]></summary>
   <content type="html"><![CDATA[


Turn a Slam in to a Grand Slam


A guide to handling regular temporary growth spurts

&nbsp;
By Willis Getchell, CEC
Lead Chef Instructor, Scottsdale Culinary Institute&rsquo;s Le Cordon Bleu

&nbsp;
So you&rsquo;ve finally made it. Your restauran...]]></content>
 </entry>
 <entry>
   <title type="html">Shrimp Sells</title>
   <link type="text/html" href="http://members.therestaurantexpert.com/viewarticle.php?articleid=279" rel="alternate" />
   <id>http://members.therestaurantexpert.com/viewarticle.php/279</id>
   <author>
     <name>Willis Getchell, CEC</name>
   </author>
   <updated>2007-07-09T12:00:00Z</updated>
   <summary type="html"><![CDATA[Flat out, shrimp sells. Even people who profess to not liking fish will eat shrimp &#8213; lots of it! ]]></summary>
   <content type="html"><![CDATA[
Shrimp Sells


Treat customers right and offer the best there is

&nbsp;
By Willis Getchell, CEC
Lead Chef Instructor,&nbsp;Scottsdale Culinary Institute&rsquo;s Le Cordon Bleu

&nbsp;
Popcorn shrimp, shrimp scampi, tempura shrimp, shrimp salad, BBQ...]]></content>
 </entry>
 <entry>
   <title type="html">Make It The Same Every Time and They Will Come</title>
   <link type="text/html" href="http://members.therestaurantexpert.com/viewarticle.php?articleid=make-it-the-same-every-time-and-they-will-come" rel="alternate" />
   <id>http://members.therestaurantexpert.com/viewarticle.php/268</id>
   <author>
     <name>John Fortini</name>
   </author>
   <updated>2007-06-08T12:00:00Z</updated>
   <summary type="html"><![CDATA[I&#8217;ve learned people come to rely on you for their favorites and if you change things up on them, you&#8217;re likely to lose them. ]]></summary>
   <content type="html"><![CDATA[
Make It The Same Every Time 

and They Will Come



One owner explains his secret to success

&nbsp;
&nbsp;
By John Fortini
Owner, Chick-N-Pizza Works
Buffalo, N.Y.
&nbsp;
The one thing I always get from my customers is they love that everything is ...]]></content>
 </entry>
 <entry>
   <title type="html">Give &#145;Em What They Want</title>
   <link type="text/html" href="http://members.therestaurantexpert.com/viewarticle.php?articleid=give-em-what-they-want" rel="alternate" />
   <id>http://members.therestaurantexpert.com/viewarticle.php/156</id>
   <author>
     <name>Willis Getchell</name>
   </author>
   <updated>2006-11-12T12:00:00Z</updated>
   <summary type="html"><![CDATA[Having better food than the guy down the block used to be a competitive advantage, but food quality is rising to such a high standard that service excellence has become critical to a restaurant&#8217;s success.]]></summary>
   <content type="html"><![CDATA[
Give &lsquo;Em What They Want


But what is that, exactly?
&nbsp;






By Willis Getchell, CEC
Lead Chef Instructor, Scottsdale Culinary Institute&rsquo;s Le Cordon Bleu
&nbsp;
&nbsp;
When examining the audience for your restaurant there are three ...]]></content>
 </entry>
 <entry>
   <title type="html">Get Fresh with Herbs of Summer</title>
   <link type="text/html" href="http://members.therestaurantexpert.com/viewarticle.php?articleid=get-fresh-with-herbs-of-summer" rel="alternate" />
   <id>http://members.therestaurantexpert.com/viewarticle.php/123</id>
   <author>
     <name>Chef Willis Getchell, CEC</name>
   </author>
   <updated>2006-07-21T12:01:00Z</updated>
   <summary type="html"><![CDATA[A guide to cooking with fresh foliage. Nothing enhances or enlivens a meal like fragrant, fresh herbs.]]></summary>
   <content type="html"><![CDATA[


Get Fresh With the Herbs of Summer

Your Guide to Cooking with Fresh Foliage




By Chef Willis Getchell, CEC&nbsp;
&nbsp;
Nothing enhances or enlivens a meal like fragrant, fresh herbs. They have been used for culinary, magical and medicinal purp...]]></content>
 </entry>
 <entry>
   <title type="html">Add Some Color Your Menu</title>
   <link type="text/html" href="http://members.therestaurantexpert.com/viewarticle.php?articleid=add-some-color-your-menu" rel="alternate" />
   <id>http://members.therestaurantexpert.com/viewarticle.php/108</id>
   <author>
     <name>Linda Peters-Getchell</name>
   </author>
   <updated>2006-06-07T12:00:00Z</updated>
   <summary type="html"><![CDATA[Does your menu&#8217;s color make a difference in what people select from your menu? I wonder. After all, color has been shown it can connect with individuals and create a neuropathway, allowing a subject to become easier, learning to be faster and memory to go]]></summary>
   <content type="html"><![CDATA[
Add Some Color Your Menu

Adding a splash might help entice your diners
&nbsp;
By Linda Peters-Getchell
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&...]]></content>
 </entry>
 <entry>
   <title type="html">Ladies and Gentlemen &#8213; Your Chef</title>
   <link type="text/html" href="http://members.therestaurantexpert.com/viewarticle.php?articleid=ladies-and-gentlemen--your-chef" rel="alternate" />
   <id>http://members.therestaurantexpert.com/viewarticle.php/110</id>
   <author>
     <name>Willis Getchell</name>
   </author>
   <updated>2006-06-07T12:00:00Z</updated>
   <summary type="html"><![CDATA[It&#8217;s easy to underrate the impact the chef can make by visiting the dining room and interacting with the dining public. Nowadays, to the food frenzied public &#8213; caught up in the 24-hours-a-day lives of celebrity chefs, food network stars and reality shows]]></summary>
   <content type="html"><![CDATA[
Ladies and Gentlemen &mdash; Your Chef
 
Making an appearance in the dining room tonight
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 
By Willis Getchell
L...]]></content>
 </entry>
 <entry>
   <title type="html">Don&#8217;t Just Settle for a &#8216;Pass&#8217;</title>
   <link type="text/html" href="http://members.therestaurantexpert.com/viewarticle.php?articleid=dont-just-settle-for-a-pass" rel="alternate" />
   <id>http://members.therestaurantexpert.com/viewarticle.php/95</id>
   <author>
     <name>Willis Getchell</name>
   </author>
   <updated>2006-05-01T12:00:00Z</updated>
   <summary type="html"><![CDATA[&#8216;The health inspector is here.&#8217; These words often strike fear and dread in the hearts of restaurant owners, managers and chefs. All too frequently they just want to pass the inspection.]]></summary>
   <content type="html"><![CDATA[###
Don&rsquo;t Just Settle for a &ldquo;Pass&rdquo;
Your restaurant&rsquo;s health means more
&nbsp;
By Willis Getchell
Lead Chef Instructor, Scottsdale Culinary Institute&rsquo;s Le Cordon Bleu
&nbsp;
&ldquo;The health inspector is here.&rdquo; 
&n...]]></content>
 </entry>
 <entry>
   <title type="html">Memory Foods, Stories and Recipes</title>
   <link type="text/html" href="http://members.therestaurantexpert.com/viewarticle.php?articleid=memory-foods-stories-and-recipes" rel="alternate" />
   <id>http://members.therestaurantexpert.com/viewarticle.php/46</id>
   <author>
     <name>Linda Peters-Getchell</name>
   </author>
   <updated>2006-04-14T12:00:00Z</updated>
   <summary type="html"><![CDATA[So we are beginning the research for a &#8216;Memory Foods, Stories and Recipes&#8217;&#13;&#10;&#13;&#10;e-book. Because you are all food people we would like to invite you to share a story and a recipe for your &#8216;memory food&#8217; that we might use for publication in our book. Your stor]]></summary>
   <content type="html"><![CDATA[###
Memory Foods, Stories and Recipes
&nbsp;
By Linda Peters-Getchell
The Spark Connection, LLC
&nbsp;
Willis, my husband, and I were having a conversation about memory foods in our lives and the stories that go with them. I thought it would be a gre...]]></content>
 </entry>
 <entry>
   <title type="html">TIME FOR A CHANGE?</title>
   <link type="text/html" href="http://members.therestaurantexpert.com/viewarticle.php?articleid=time-for-a-change" rel="alternate" />
   <id>http://members.therestaurantexpert.com/viewarticle.php/37</id>
   <author>
     <name>Willis Getchell</name>
   </author>
   <updated>2006-02-14T12:00:00Z</updated>
   <summary type="html"><![CDATA[A menu is not a moment of inspiration, as a single dish might be. It&#8217;s not a single song, but rather the whole concert. As an experienced chef, I could probably write a menu in an afternoon. But, to do it right, I often spend weeks developing and testing]]></summary>
   <content type="html"><![CDATA[###
TIME FOR A CHANGE?
How to launch a successful and profitable New Menu
&nbsp;
&ldquo;Planning of the menu is one of the most difficult aspects of our art&rdquo;
&mdash; Auguste Escoffier
&nbsp;
By Willis Getchell
Lead Chef Instructor, Scottsdale C...]]></content>
 </entry>
 <entry>
   <title type="html">Restaurant Industry Wins Some and Loses Some in 2005</title>
   <link type="text/html" href="http://members.therestaurantexpert.com/viewarticle.php?articleid=restaurant-industry-wins-some-and-loses-some-in-20" rel="alternate" />
   <id>http://members.therestaurantexpert.com/viewarticle.php/33</id>
   <author>
     <name>Willis Getchell</name>
   </author>
   <updated>2006-01-14T12:00:00Z</updated>
   <summary type="html"><![CDATA[I like to remind my students that the word restaurant literally translates as restorative &#8213; or the art of restoring. I think this must be precisely what the ancient French guild of &#8216;restaurateurs&#8217; &#8213; restorative soup makers &#8213; wished to convey in the 18th c]]></summary>
   <content type="html"><![CDATA[###
Restaurant Industry Wins Some and Loses Some in 2005
&nbsp;
By Willis Getchell
Lead Chef Instructor, Scottsdale Culinary Institute&rsquo;s Le Cordon Bleu
I like to remind my students that the word restaurant literally translates as restorative &m...]]></content>
 </entry>
 <entry>
   <title type="html">Books for Cooks</title>
   <link type="text/html" href="http://members.therestaurantexpert.com/viewarticle.php?articleid=books-for-cooks" rel="alternate" />
   <id>http://members.therestaurantexpert.com/viewarticle.php/25</id>
   <author>
     <name>Willis Getchell</name>
   </author>
   <updated>2005-11-14T12:00:00Z</updated>
   <summary type="html"><![CDATA[Those of you who know me are aware of my passion for books. I spent most of the summers of my youth with my father&#8217;s parents in a simple summer cottage on the shores of Lake Sebasticook in central Maine. There was a phone, but no television. My grandmothe]]></summary>
   <content type="html"><![CDATA[###
Books for Cooks
&nbsp;
By Willis Getchell
Lead Chef Instructor, Scottsdale Culinary Institute&rsquo;s Le Cordon Bleu
&nbsp;
Those of you who know me are aware of my passion for books. I spent most of the summers of my youth with my father&rsquo;s...]]></content>
 </entry>
 <entry>
   <title type="html">Take Time for Success</title>
   <link type="text/html" href="http://members.therestaurantexpert.com/viewarticle.php?articleid=take-time-for-success" rel="alternate" />
   <id>http://members.therestaurantexpert.com/viewarticle.php/15</id>
   <author>
     <name>Willis Getchell</name>
   </author>
   <updated>2005-09-13T12:00:00Z</updated>
   <summary type="html"><![CDATA[1. TAKE TIME TO THINK - You will find this the shortest, surest way to success. It avoids many costly mistakes. Think. You will find your work more interesting and less tiring. 2. TAKE TIME TO PLAN &#13;&#10;]]></summary>
   <content type="html"><![CDATA[###
Take Time for Success
Ten Commandments of the Kitchen
&nbsp;
By Willis Getchell
Lead Chef Instructor, Scottsdale Culinary Institute&rsquo;s Le Cordon Bleu
&nbsp;
1. TAKE TIME TO THINK - You will find this the shortest, surest way to success. It a...]]></content>
 </entry>
 <entry>
   <title type="html">Opening the Door to Effective Receiving</title>
   <link type="text/html" href="http://members.therestaurantexpert.com/viewarticle.php?articleid=opening-the-door-to-effective-receiving" rel="alternate" />
   <id>http://members.therestaurantexpert.com/viewarticle.php/91</id>
   <author>
     <name>Willis Getchell</name>
   </author>
   <updated>2005-08-17T12:00:00Z</updated>
   <summary type="html"><![CDATA[OK, let me set the stage for you: It&#8217;s 5:45 p.m., and the salmon for tonight&#8217;s dinner service isn&#8217;t here yet, the two cases of romaine lettuce delivered at 9 this morning never got put away, the owner just went up one side of you and down the other about]]></summary>
   <content type="html"><![CDATA[###
Opening the Door to Effective Receiving
&nbsp;
By Willis Getchell
Lead Chef Instructor, Scottsdale Culinary Institute&rsquo;s Le Cordon Bleu
&nbsp;
OK, let me set the stage for you: It&rsquo;s 5:45 p.m., and the salmon for tonight&rsquo;s dinner ...]]></content>
 </entry>
 <entry>
   <title type="html">Boulud&#8217;s &#145;Letters to a Young Chef&#8217; Distills Wisdom of Generations Past</title>
   <link type="text/html" href="http://members.therestaurantexpert.com/viewarticle.php?articleid=bouluds-letters-to-a-young-chef-distills-wisdom-of" rel="alternate" />
   <id>http://members.therestaurantexpert.com/viewarticle.php/12</id>
   <author>
     <name>Willis Getchell</name>
   </author>
   <updated>2005-07-13T12:00:00Z</updated>
   <summary type="html"><![CDATA[It would be a Herculean task to distill the knowledge and experience of the thousands of great chefs of times past. Letters to a Young Chef, the Art of Mentoring, by Daniel Boulud, comes close. I&#8217;m sure the advice shared by Boulud in this thin volume is n]]></summary>
   <content type="html"><![CDATA[###
Boulud&rsquo;s &lsquo;Letters to a Young Chef&rsquo; Distills Wisdom of Generations Past
&nbsp;
By Chef Willis Getchell
Lead Chief Instructor, Scottsdale Culinary Institute&rsquo;s Le Cordon Bleu
&nbsp;
&nbsp;
It would be a Herculean task to dist...]]></content>
 </entry>
 <entry>
   <title type="html">What is &#8216;Mise en Place&#8217;?</title>
   <link type="text/html" href="http://members.therestaurantexpert.com/viewarticle.php?articleid=what-is-mise-en-place" rel="alternate" />
   <id>http://members.therestaurantexpert.com/viewarticle.php/8</id>
   <author>
     <name>Willis Getchell</name>
   </author>
   <updated>2005-06-13T12:00:00Z</updated>
   <summary type="html"><![CDATA[&#8216;Mise en place&#8217; (pronounced MEEZ ahn plahs) is a French term literally meaning &#8216;everything in place&#8217; and refers to the elementary preparations carried out before service starts.]]></summary>
   <content type="html"><![CDATA[###
What is &ldquo;Mise en Place&rdquo;?
&nbsp;
By Willis Getchell
Lead Chef Instructor, Scottsdale Culinary Institute&rsquo;s Le Cordon Bleu
&nbsp;
&ldquo;Mise en place&rdquo; (pronounced MEEZ ahn plahs) is a French term literally meaning &ldquo;eve...]]></content>
 </entry>
</feed>